Final · 10 · 15 min

Your improvement dossier and case to leadership

Nine modules, nine deliverables. Here they come together as one improvement dossier.

Everything you built is saved in your dossier: the landscape, the as-is, the issue register, the baseline, the priced issues and charter, the redesign and business case, the implementation plan, the results and the control plan. This final part puts them in one place, asks you to translate each to your own organisation, and ends with the one page you take to leadership.

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1. Review your dossier

What you do here: check every deliverable and write how it would look in your own organisation.

A deliverable that is missing links back to the module where it is built. Under each one, add a note for your own organisation. The export includes everything, the notes too.

Your improvement dossier

0 of 9 deliverables

1
Process landscape, roles and systems
What are your organisation's L1 areas, and which process would you start with?
2
As-is process with times and expert checks
Whose know-how in your process is written down nowhere?
3
Issue register
Which three issues would top your own register?
4
Baseline
Where would your baseline numbers come from?
5
Priced issues and charter
What is your most expensive issue worth a year?
6
Redesign and benefit case
Which step in your process would you eliminate before automating anything?
7
Implementation plan and go-live test
Who would be the single owner of each change?
8
Results against targets
Which KPI would you pair with your speed KPI so it cannot be gamed?
9
Control plan and next cycle
What is your reaction plan when the main KPI drifts?

Notes save when you click outside the box. Signed out, your work is kept only until you close or refresh this tab. Sign up to keep it.

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2. Write your case to leadership

What you do here: write one page that gets your first process improvement approved.

Five parts, a sentence or two each, in the language of your managing director. Northstar’s version is shown as placeholder text.

Lab · One page to leadership0 of 5 written

The problem, in numbersWhat is it costing today?The causeWhy does it happen?The changeWhat will be different?What it is worthBenefit, cost, payback.What I needDecision, sponsor, owner.

Preview

Our first process improvement

The problem, in numbers

58 % of custom orders ship on time. Rework and late orders cost EUR 364,000 a year, 87 % of all issue costs in the process.

The cause

Every custom order waits in one engineering queue at 96 % utilisation, and customer changes agreed by phone never reach production.

The change

A fast lane for small variants on engineering's rules, a revision check before production, materials ordered in parallel, integrated systems, AI where input is messy and volume is high.

What it is worth

EUR 205,000 net a year for EUR 130,000 one-off: payback in under eight months.

What I need

Approval for a six-week pilot on couplings, the head of Engineering as process owner, and a monthly decision review.

Look back at what that page rests on. Every sentence in it comes from a deliverable in your dossier.

Take away

Before the exam

Export your dossier: it is a template for your own first project.
The final exam has ten questions on numbers and decisions. Eight correct completes the course.

After this module you can

Combine the nine deliverables into one improvement dossier
Translate each deliverable to your own organisation
Write a one-page case to leadership for a first process improvement

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